- First and foremost, look at the Sales License Agreement. Does it answer your past immediate problems?
- Define your key problem areas.
- Separate into different departments. For example, you may have 3 departments which requires support namely, marketing, finance, sales
- Agree on the response time for the maintenance plan.
- Evaluate the number of “true” users who may require fast if not immediate attention when faced with an issue.
- Evaluate the different maintenance plans.
- Come up with a REALISTIC budget monthly
- To know which plan to go for, simply follow the below formula
Number of users ÷ 20 Working Days
The above steps may seem cumbersome but its helpful in determining the right plan. The right plan will improve productivity and reduce bottlenecks, which will in turn lead to higher employees’ satisfaction and reduced stressed levels. All this leads to higher employee retention and better work place environment.
Businesses with the right maintenance plan and effective workforce, can now focus on more critical tasks.